Privacy Policy

Last Updated: December 5, 2025

TackPilot, Inc. ("TackPilot," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our construction operating system platform and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

Information You Provide to Us:

• Account Information: When you register for an account, we collect your name, email address, phone number, company name, and business address.
• Profile Information: You may provide additional information such as job titles, project details, and contractor information.
• Payment Information: When you use our payment processing features, we collect payment card information and billing details through our third-party payment processors.
• Communications: When you contact us or communicate through our Services, we collect the content of those communications.
• Job and Task Data: Information about your construction projects, tasks, schedules, and crew assignments.

Information We Collect Automatically:

• Usage Data: We collect information about how you interact with our Services, including pages visited, features used, and time spent on the platform.
• Device Information: We collect information about the devices you use to access our Services, including device type, operating system, browser type, and IP address.
• Location Data: We may collect general location information based on your IP address or more precise location data if you grant permission.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information and improve our Services.

Information from Third Parties:

• We may receive information from third-party services you connect to TackPilot, such as payment processors or SMS providers.
• We may receive information from publicly available sources or data providers to enhance our Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain Services: To operate, maintain, and improve our platform and features.
• Account Management: To create and manage your account, authenticate users, and provide customer support.
• Communications: To send you SMS messages, email notifications, updates, and other communications related to the Services.
• Payment Processing: To process payments, manage subscriptions, and handle billing.
• Personalization: To customize your experience and provide relevant features and content.
• Analytics and Improvement: To analyze usage patterns, improve our Services, and develop new features.
• Security: To protect against fraud, unauthorized access, and other security threats.
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service.
• Marketing: With your consent, to send you promotional materials and marketing communications.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Your Consent: We may share information when you explicitly consent or direct us to do so.
• Service Providers: We share information with third-party service providers who perform services on our behalf, including payment processors (Stripe), SMS providers (Twilio), hosting providers, and analytics services.
• Within Your Organization: Information may be shared with other users in your organization who have appropriate access permissions.
• With Contractors: Job and task information may be shared with contractors you assign to specific projects.
• Business Transfers: In connection with any merger, sale, acquisition, or transfer of all or part of our business.
• Legal Requirements: When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights or comply with legal obligations.
• Aggregated Data: We may share aggregated or anonymized data that does not identify you personally.

We do not sell your personal information to third parties.

4. SMS and Text Messaging

By using our Services, you consent to receive SMS text messages from TackPilot and through TackPilot's platform. These messages may include:

• Job updates and notifications
• Task assignments and reminders
• Payment confirmations
• Service updates and announcements

Consent and Opt-Out:

• You can opt out of SMS messages at any time by replying "STOP" to any message.
• After opting out, you will no longer receive SMS messages unless you opt back in.
• Message and data rates may apply based on your mobile carrier's plan.
• We use Twilio as our SMS service provider, and your messages are subject to Twilio's privacy practices.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to certain exceptions.
• Data Portability: You can request a copy of your information in a structured, machine-readable format.
• Opt-Out: You can opt out of marketing communications and SMS messages.
• Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time.

To exercise these rights, please contact us at hello@tackpilot.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve our Services. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Services.

We use the following types of cookies:

• Essential Cookies: Necessary for the Services to function properly.
• Analytics Cookies: Help us understand how users interact with our Services.
• Functional Cookies: Enable enhanced functionality and personalization.

9. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Third-Party Service Providers We Use:

• Stripe: Payment processing
• Twilio: SMS messaging services
• Amazon Web Services (AWS): Cloud hosting and data storage

10. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your information to the United States and other countries where we operate.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at hello@tackpilot.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

TackPilot, Inc.
3311 E Lexington Court
Gilbert, AZ 85234
Email: hello@tackpilot.com
Phone: +1 (469) 990-3240

15. Consent to SMS Communications

By using TackPilot's Services, you expressly consent to receive SMS text messages from TackPilot and through TackPilot's platform at the phone number you provide. You understand that:

• Consent is not a condition of purchase or use of TackPilot's Services
• Message frequency varies based on your use of the Services
• Standard message and data rates may apply from your mobile carrier
• You can opt out at any time by replying "STOP" to any message
• You can get help by replying "HELP" to any message
• Supported carriers include major U.S. carriers; carrier coverage may vary

For more information about SMS communications, contact us at hello@tackpilot.com.